Name Organization Name Email Login IssuesSystem Performance IssuesPatient Record Access and ManagementInteroperability IssuesE-prescribing and Medication ManagementData Security and Privacy ConcernsReporting and AnalyticsTechnical Integration and UpdatesUser Interface and User Experience (UI/UX)Error Messages and AlertsData Import/Export IssuesRegulatory ComplianceOther Issue Type Message FAQs Why is log-in not working after I have signed up for a new account? After a user creates a new account, the account has to be approved by the OphyCare Admin of your organization before you are able to use it. Why did I not receive an email to reset my password? If you did not receive an email in your primary inbox, check your spam folder.